Query Management that Saves Relationships
Turn invoice disputes from relationship breakers into trust builders. Our intelligent query management system resolves issues 5x faster while keeping customers happy.
The Query Chaos
Invoice Queries Are Killing Your Business
Every dispute costs time, money, and customer trust. Manual processes make it worse.
-
14 days average resolution time
- Manual query handling means customers wait weeks for answers, damaging relationships.
-
£85 per query handling cost
- Staff time spent on emails, calls, and investigations makes every query expensive.
-
37% of queries escalate
- Poor communication and slow responses turn simple queries into major disputes.
-
23% customer churn from disputes
- Frustrated customers leave for competitors who handle queries better.
The Solution
Intelligent Query Resolution at Scale
AI-powered system that tracks, routes, and resolves queries automatically while keeping everyone informed.
1. Capture & Categorize
AI automatically captures queries from all channels and categorizes them by type and urgency.
2. Smart Resolution
AI suggests resolutions based on past cases, automates responses, and escalates when needed.
3. Track & Learn
Complete audit trail of every query, with AI learning to prevent future disputes.
Powerful Features
Everything You Need to Master Query Management
Built by teams who've handled thousands of fleet invoice disputes.
- Unified Query Inbox
-
All queries from email, portal, and phone in one place. Never miss or lose a query again.
- AI-Powered Responses
-
Intelligent suggestions for query resolution based on historical data and best practices.
- Automated Workflows
-
Route queries to the right team, set SLAs, and automate follow-ups without manual work.
- Smart Evidence Gathering
-
Automatically pull PODs, invoices, and contracts relevant to each query.
- Customer Self-Service
-
Portal where customers can track queries, upload documents, and see real-time updates.
- Query Analytics
-
Identify dispute patterns and root causes to prevent future queries proactively.
Real Impact
Transform Disputes into Opportunities
See how intelligent query management changes everything.
Turn Every Query into a Trust-Building Moment
Join fleet operators who've transformed their query management from a cost center into a competitive advantage.