Support centre
Zerity support for UK operators
Zerity support is for operators and drivers who already run the platform. This centre covers onboarding, document expiry, rota publishing and self-billed pay runs. If you are still evaluating Zerity, book a driver management software demo rather than raising a support request.
Email support
Send account, billing, migration, or workflow questions to the Zerity team.
[email protected]Call the team
Speak with us Monday to Friday, 08:00–18:00 UK time.
+44 7378 466462Book a walkthrough
Evaluating Zerity? Book a walkthrough. This centre is for customers already running the platform.
Book a demoProduct help
Find help by workflow
Jump into the area that matches what you are trying to fix today.
A driver will not finish onboarding
See the onboarding steps: documents, right-to-work evidence and the point a driver is ready to be rostered.
Onboarding stepsA document is about to expire
See how expiry dates are stored and which file you show an auditor.
Document expiry recordsA rota will not publish
See how shift patterns and availability are published. This is not route planning.
Rota publishingA self-bill looks wrong
See how a self-billed pay run is built from completed work and the agreed rate.
Self-billing recordsFAQs
Support questions
Who is the support centre for?
It is for operators and drivers already using Zerity. If you are evaluating the platform, book a demo or read the pricing page.
Can a driver get help from their phone?
Yes. Driver-facing steps for documents, inspections and pay should be written in short sentences, because many drivers read them in a van. Phone support is Monday to Friday, 08:00 to 18:00 UK time.
How do I report a security issue?
Use the contact on the security page. Do not send licence numbers or bank details through a public form.
Can support move a live pay run this week?
No. A live pay run does not switch over in a day. Agree a dated Go-Live when drivers, vans and a rate card have to move.